Free domestic shipping on all orders $65 NZD and over

Shipping FAQ

Do you ship worldwide?

Yes, we do! See our shipping page for full details.

Is shipping included with our TL Nails?

Shipping is free for all orders over $65 NZD within New Zealand. See our shipping page for all shipping charges.

Do I need to be home for delivery?

No this is not necessary. Orders are sent without signature required and you will be supplied a tracking number, so you can keep track of your package. It is your responsibility to ensure that you have supplied us with the correct shipping address.

My Nails haven’t arrived

If your nails were in stock when the order was placed, these would have been despatched within our normal processing times which are on our shipping page. Once orders have been despatched at our end your order is in the hands of the courier companies.  e give approximate guide times for delivery within NZ and to Overseas destinations and if you haven’t received your order after these times them please contact us via our Contact page or email sales@teddylane.com and include your order details along with your parcel tracking number. Teddy Lane is not responsible or obligated to replace or refund any orders where we have been supplied an incorrect shipping address. If the package has been marked as ‘Delivered’ then please check to ensure you have supplied us the correct address for shipping.

Can I track my order?

Yes! Once orders have been processed, you will receive an email with tracking details, so you can keep an eye on it.

Overseas Shipping charges

Teddy Lane is not responsible or liable for any customs duties or taxes on overseas orders. Please check your own country requirements regarding this. Your local customs office will be able to assist you with any further information regarding this.

Incorrect Address

Please ensure you double check your address before confirming your order. If a package is returned to us because the address supplied to us was incorrect, you will be required to pay for a second shipping fee to have it resent to the correct address. Please see our shipping page for more information.